Last week, Apple has started a new replacement program for its official battery cases for the iPhone XS, iPhone XS Max and iPhone XR. The program covers cases which were manufactured between January 2019 and October 2019 and the issue was that the case would either not charge at all or only charge sometimes.
Apple said it will replace any cases for up to two years after they were sold.
Affected units were manufactured between January 2019 and October 2019. This is not a safety issue and Apple or an Apple Authorized Service Provider will replace eligible battery cases, free of charge.
To get your case looked at, you’ll need to book an appointment at your local Apple Store or an Apple Authorized Service Provider.