You would assume that if someone hasn’t been using Netflix for a while, they would think to cancel it or start using it again but the reality is we all forget to cancel subscriptions and let things run over. You’d also assume that Netflix wouldn’t care if you aren’t using its service, long as you are paying them but Netflix does care, this week Netflix will start notifying customers who haven’t used their account in a while.
Netflix has said it doesn’t want people paying for Netflix if they aren’t going to use it:
“You know that sinking feeling when you realize you signed up for something but haven’t used it in ages? At Netflix, the last thing we want is people paying for something they’re not using.”
Netflix has said that if someone has signed up a year ago or more but haven’t watched anything, Netflix will send you a push notification or an email to let you know and whether or not you want to keep paying for Netflix. If Netflix doesn’t hear from you, your plan will be cancelled. Netflix said about 0.5 percent of its total user base hasn’t used the service in over a year.